CyberSmart Status - Outage Incident - 18/05/2019

Outage Incident - 18/05/2019 - Web App

Incident Report for CyberSmart

Resolved

This incident has been resolved.

Posted May 18, 2020 - 12:58 BST

Update

This issue is now resolved.

Posted May 18, 2020 - 12:57 BST

Investigating

Issue Summary

- Total Outage time: ~1 hours
- Dashboard users were not able to log in and use the platform, they faced an error message on any request.

Timeline (GMT)

- 09:10: Issue Reported
- 10:00 Issue found
- 10:15 Issue resolved

Root Cause

Caused by service upgrades that had taken place on Sunday evening.

Resolution and recovery

Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

Posted May 18, 2020 - 12:57 BST

This incident affected: CyberSmart Platform (CyberSmart Dashboard).