- Total Outage time: 24m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 14:45 GMT until 15:09 GMT - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (CloudFlare) experienced an outage in which we have a number of key infrastructure components with.
Timeline (GMT)
- 14:45 Issue Began - 14:48: Staff were notified of the issue - 15:09: Issue resolved (by external service provider) - 15:09: CyberSmart platform back online
Root Cause
A number of services used to host our product provided by an external service provider had technical issues and had full outage over their platform.
Resolution and recovery
N/A
Corrective and Preventative Measures
We will be exploring contingency plans for future outages with these third party services.
Posted Jul 02, 2019 - 15:37 BST
This incident affected: Supporting Infrastructure (Cloudflare London, United Kingdom - (LHR)).