- Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 4:01 to 4:03.
Timeline (GMT)
- 4:01: Issue Began - 4:02: Issue resolved by automatic restart - 4:03: CyberSmart platform back online
Root Cause
We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform.
Resolution and recovery
We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19.