- Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal.
Timeline (GMT)
- 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed
Root Cause
Caused by a code level error which was affected by a change to our database schema (migrations).
Resolution and recovery
Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers.
Corrective and Preventative Measures
Quality Assurance review on Regression testing
Posted Nov 15, 2019 - 11:01 GMT
This incident affected: CyberSmart Platform (CyberSmart Dashboard).