- Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform.
Timeline (GMT)
- 18:16: Issue Reported - 10:57 CyberSmart platform back online
Root Cause
New version release caused major errors due to a Database migration error.
Resolution and recovery
Using cloud services and migration fixes we were able to run the migration on our larger database tables.
Corrective and Preventative Measures
We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
Posted Nov 14, 2019 - 11:09 GMT
This incident affected: CyberSmart Platform (CyberSmart Apps, CyberSmart Dashboard).